Terms & Conditions

1. Definitions and Interpretation

“Kayana Group” means Kayana World Limited together with each of its affiliates, subsidiaries, branches and group entities listed in Clause 2, and their respective successors and assigns.

“Kayana,” “the Company,” “Kayana Eats,” or “we” means, in respect of any Restaurant or Customer, the Contracting Entity applicable to that person as determined under Clause 2.2, together with (where the context requires) the Kayana Group generally.

“Platform” means the Kayana Eats website, mobile applications, APIs, interfaces, tools and associated infrastructure through which Restaurants list Menu Items and Customers place Orders.

“Restaurant” or “Merchant” means any person, company, organisation or entity that has registered and been approved to list Menu Items for sale through the Platform, including restaurants, cafes, grocers, and other food or beverage outlets.

“Customer” means any end user who registers for or uses the Platform to browse, order, or receive Menu Items.

“Order” means a request placed by a Customer through the Platform to purchase one or more Menu Items from a Restaurant. “Delivery Partner” means any courier, rider, driver, or logistics provider who collects and delivers an Order to a Customer.

“Transaction” means the purchase of one or more Menu Items by a Customer through the Platform, including any associated delivery, service, or other fees. “Service Fees” means the fees charged by Kayana to Restaurants and, where applicable, Customers for facilitating Orders and delivery.

“Restaurant Funds” means gross proceeds from Orders less Service Fees, chargebacks, refunds, taxes and other permitted deductions. “Chargeback” means a reversal of a Transaction initiated by a Customer’s payment card issuer, bank or payment provider.

“Applicable Law” means the laws of any jurisdiction applicable to a Restaurant’s, Customer’s, or Delivery Partner’s activity on the Platform, or to Kayana’s operation of the Platform, including consumer protection, food safety and hygiene, data protection, payment services, employment and worker classification, and anti-money laundering laws.

References to a Clause are to clauses of this document. Headings are for convenience only. The singular includes the plural and vice versa. This document shall be construed without regard to any principle that ambiguities be construed against the drafter.

2. Kayana Group Entities and Contracting Party

Kayana Eats is operated by the Kayana Group through separate legal entities, each regulated in its own home territory: Kayana World Limited (United Kingdom, and default Contracting Entity for all other territories), Kayana For Business USA Inc (United States), Kayana Canada Inc (Canada), Kayana For Business Ireland (European Union, including Spain and the Netherlands), and Kayana For Business Australia Pty Ltd (Australia).

Unless Kayana notifies otherwise in writing, the Contracting Entity for a given Restaurant or Customer is the Kayana Group entity for the territory in which that person is incorporated, registered, resident, or has their principal place of business.

Restaurants, Customers, and Delivery Partners acknowledge that members of the Kayana Group may share information among themselves as reasonably necessary to operate the Platform, conduct compliance checks, meet regulatory obligations, and manage group-wide risk, subject to Part B (Privacy Policy) and Applicable Law.

Except where expressly stated otherwise, each Kayana Group entity is liable only for its own acts and omissions under this document.

3. Kayana’s Role — Marketplace and Technology Platform Only

Kayana Eats operates exclusively as a technology platform and marketplace connecting Restaurants and Customers, and facilitating payment and, where applicable, delivery logistics. Kayana is not, and shall not be construed as, a restaurant, food preparer, food business operator, caterer, or seller of Menu Items.

Nothing in this document creates a partnership, joint venture, agency, franchise, or fiduciary duty between any Kayana Group entity and any Restaurant, Customer, or Delivery Partner. Each Restaurant acts as principal in all dealings with Customers in respect of the sale of Menu Items.

Kayana makes no representation, warranty or guarantee regarding any Restaurant or Menu Item, including quality, freshness, safety, accuracy of description, pricing, or availability. Such responsibilities rest solely with the Restaurant.

All contractual obligations relating to the sale, preparation, quality, and safety of Menu Items exist exclusively between the Restaurant and the Customer — no Kayana Group entity is a party to that contract.

Where delivery is facilitated through Kayana’s delivery network, Delivery Partners provide services as independent contractors, not as employees, workers, or agents of any Kayana Group entity, except where mandated otherwise by Applicable Law. Kayana is not liable for any act or omission of a Delivery Partner, save to the extent liability cannot lawfully be excluded.

Kayana determines the order, ranking, and visibility of Restaurants and Menu Items using factors it may change at its discretion, and does not guarantee any particular ranking or placement. Kayana may add, modify, suspend, or discontinue any feature of the Platform at any time.

4. Eligibility and Registration

To register as a Restaurant, you must be at least 18, have full legal capacity, be a legitimate business entity or sole trader, hold all required food business registrations, hygiene ratings, licences and permits, not be subject to sanctions or insolvency proceedings, and comply with all Applicable Laws.

To register as a Customer, you must be at least 18 (or the minimum age in your jurisdiction) or use the Platform under the supervision of a parent or guardian. Customers ordering age-restricted items warrant that they meet the minimum legal age and consent to age-verification checks.

Restaurants and Customers must ensure registration information remains accurate, complete and up to date. Kayana may suspend or terminate access where information is found to be false, misleading or outdated.

Restaurants and Customers are solely responsible for maintaining the confidentiality of their account credentials and for all activity conducted under their account.

Kayana reserves the right to carry out Know Your Customer (KYC), anti-money laundering, sanctions screening, food safety registration verification, and other compliance checks at any time. Failure to cooperate may result in suspension, termination, and withholding of Restaurant Funds pending investigation.

5. Orders, Pricing and Payment

An Order is placed by a Customer through the Platform and constitutes an offer to purchase, accepted by the Restaurant upon confirmation. The contract for the sale of Menu Items is formed directly between the Restaurant and the Customer.

Restaurants are solely responsible for setting, displaying, and honouring prices, descriptions, images, and Allergen Information, and for menu availability. Kayana is not responsible for pricing or menu errors made by a Restaurant, but may correct obvious errors or remove inaccurate listings at its discretion.

Service Fees are deducted from gross Order proceeds prior to disbursement of Restaurant Funds, or charged directly to the Customer. Kayana may amend Service Fees on thirty (30) days’ written notice.

Kayana will disburse Restaurant Funds to the Restaurant’s nominated bank account within the applicable Settlement Period, and may extend that period where a chargeback or dispute is pending, fraud is suspected, or required by Applicable Law.

Kayana may, at its sole discretion, maintain a rolling reserve from Restaurant Funds to cover anticipated chargebacks, refunds, fines and penalties, and may withhold funds indefinitely where fraud or criminal activity is suspected.

Restaurants are solely responsible for determining, collecting, remitting and accounting for all applicable taxes, save where Kayana is itself required by law to collect or remit a tax (such as a marketplace facilitator tax in certain US states).

Restaurant Funds are disbursed in the currency agreed at registration; currency conversion is conducted at rates set by Kayana’s payment processing partners, and Kayana is not liable for exchange losses.

Promotional codes, discounts and credits have no cash value, are non-transferable, may be subject to conditions, and may be withdrawn or modified at any time. Kayana may set off any amount a Restaurant owes to Kayana against any amount otherwise payable to that Restaurant.

6. Delivery

An Order may be delivered by the Restaurant’s own staff, a Delivery Partner engaged directly by the Restaurant, or a Delivery Partner sourced through Kayana’s delivery network (which currently includes Nash Technologies Inc.), as indicated on the Platform. Estimated delivery times shown are estimates only and are not guaranteed.

Except as required by mandatory Applicable Law, risk in Menu Items passes to the Customer on delivery, or on collection where the Customer collects the Order directly from the Restaurant.

Where an Order is not delivered, is delivered late, or is incomplete or incorrect, the Customer should contact Kayana support; Kayana will use reasonable efforts to investigate and facilitate a resolution, but responsibility for the underlying failure rests with the party that caused it.

Where the Platform allows a tip for a Delivery Partner, 100% of that tip is passed to the Delivery Partner without deduction (save for any disclosed payment processing fee), in accordance with Applicable Law including the UK Employment (Allocation of Tips) Act 2023.

7. Cancellations, Refunds and Order Issues

A Customer may cancel an Order before the Restaurant begins preparing it, subject to the cancellation window shown on the Platform. Once preparation has begun, cancellation may not be possible, or may be subject to a cancellation fee, as communicated on the Platform at the time of the Order.

A Restaurant may decline or cancel an Order where a Menu Item is unavailable or it cannot fulfil the Order within a reasonable time, subject to prompt notification to the Customer and a full refund of amounts already paid.

Refunds for quality, accuracy, or missing item complaints are assessed by Kayana on a case-by-case basis, drawing on information from the Restaurant, Delivery Partner, and Customer. Kayana may issue a refund and recover the corresponding amount from the Restaurant’s Restaurant Funds or a Delivery Partner’s remuneration where it reasonably determines the issue was caused by that party. Nothing in this Clause obliges Kayana to issue a refund in any particular case, and nothing limits any non-waivable statutory refund or remedy right a Customer has against the Restaurant.

Restaurants accept full financial liability for Chargebacks relating to Transactions processed through their account. Kayana is entitled to deduct the Chargeback amount, plus any applicable administration fee, from Restaurant Funds or any reserve held.

8. Food Safety, Allergens and Quality Standards

The Restaurant is solely responsible for the safety, quality, hygienic preparation, and legal compliance of every Menu Item, for holding all required food business registrations, hygiene ratings and licences (including registration with the UK Food Standards Agency, the US FDA and state/local health departments, the Canadian Food Inspection Agency, Ireland’s Food Safety Authority, Spain’s AESAN, the Netherlands’ NVWA, and Food Standards Australia New Zealand, as applicable), and for accurately identifying and disclosing allergens in accordance with Applicable Law.

The Restaurant shall ensure Allergen Information provided through the Platform is accurate, current and sufficient. Kayana displays Allergen Information as provided by the Restaurant and does not independently verify it. Customers with allergies or dietary requirements should confirm details directly with the Restaurant where the consequences of an error would be serious.

Kayana has no obligation to inspect, test, or verify the safety, quality, or Allergen Information of any Menu Item, and accepts no liability for illness, injury, or other harm arising from the consumption of a Menu Item, save to the extent such liability cannot lawfully be excluded.

Kayana may require evidence of food safety compliance at any time, and may suspend or remove a Restaurant’s listings, or terminate its account, where Kayana reasonably believes a food safety or hygiene risk exists.

Where a Restaurant is unable to fulfil an Order exactly as listed, it may offer a reasonable substitute of similar type and value, or remove the item and adjust the total. A Customer may decline a substitution and is entitled to a refund for any item removed or substituted without their consent.

9. Restaurant Obligations and Conduct

Each Restaurant shall at all times comply with all Applicable Laws and food safety standards; hold all required registrations, licences and permits; keep listings accurate and not misleading; fulfil accepted Orders promptly; maintain adequate public and product liability insurance; cooperate with any Kayana investigation, audit, or compliance review; and comply with Kayana’s acceptable use policies.

The Restaurant is responsible for packaging Menu Items to preserve food safety, quality and temperature during transport, and for complying with Applicable Law relating to food packaging and single-use plastics.

The Restaurant shall comply with data protection laws in respect of Customer personal data received to fulfil an Order, use it solely for that purpose, not use it for direct marketing without separate consent, not retain it longer than necessary, and notify Kayana without undue delay of any suspected personal data breach.

A Restaurant must not use personal data or contact details obtained through the Platform to solicit a Customer to place future Orders directly, or through any other channel, for the purpose of avoiding Service Fees.

10. Customer Obligations and Conduct

Each Customer shall provide accurate delivery and contact information; be present or reasonably available to receive an Order; treat Restaurants and Delivery Partners with respect, refraining from abusive, threatening, or fraudulent conduct; and comply with all Applicable Laws, including age-verification requirements for age-restricted items.

Customers must not use the Platform to place fraudulent Orders, abuse promotional offers or referral programmes, or engage in conduct that could harm Kayana, a Restaurant, or a Delivery Partner. Kayana may suspend or terminate a Customer account for any breach of this Clause.

11. Prohibited Items, Content and Conduct

Restaurants must not use the Platform to list, promote or sell:

• items that are illegal to sell in the relevant jurisdiction, or that require a licence the Restaurant does not hold, including certain alcohol, tobacco, or age-restricted products sold without appropriate verification;
• counterfeit, adulterated, or misbranded food or beverage products;
• items that infringe the intellectual property rights of any third party;
• content that is fraudulent, misleading, or deceptive, including false Allergen Information;
• content that promotes or incites violence, discrimination, hatred, or harm;
• any other item or content that Kayana, in its sole discretion, deems harmful, unsafe, or contrary to community standards.

12. Payment Service Providers

Kayana facilitates Transactions through one or more independent third-party payment service providers, gateways, acquiring banks, card schemes, and digital wallet providers (“PSPs”), currently including Stripe, Inc. and Ryft Financial Ltd. The PSP used may vary by Restaurant or payment method, and all processing is subject to the applicable PSP’s own terms and privacy policy.

No Kayana Group entity is a bank, payment institution, money transmitter, card issuer or payment processor. Kayana acts solely as a technology provider and intermediary between Restaurants, Customers, and the applicable PSP.

Kayana shall not be liable for any act, omission, error, delay, reserve requirement, account suspension, or other decision made by any PSP; any such decision is final and binding as between the affected party and the PSP.

Restaurants acknowledge that Chargebacks, payment disputes and refund requests arise from the relationship between the Restaurant, the Customer, and the relevant PSP, and remain liable for all resulting losses, fees and penalties. Restaurants shall indemnify Kayana against any claims imposed on Kayana by any PSP, payment network, card scheme, or acquiring bank arising from the Restaurant’s Transactions, refund practices, or breach of this document.

13. Limitation of Liability

To the maximum extent permitted by Applicable Law, Kayana shall not be liable to any Restaurant, Customer, Delivery Partner, or third party for loss of profits, revenue, business or goodwill; indirect, consequential, special or punitive loss; loss of data; or any loss arising from Platform interruption or unavailability, whether arising in contract, tort or otherwise.

Kayana’s total aggregate liability to a Restaurant shall not exceed the lesser of the total Service Fees paid by that Restaurant in the preceding three (3) calendar months, or GBP 5,000 (or local currency equivalent). Kayana’s total aggregate liability to a Customer shall not exceed the greater of the value of the relevant Order, or GBP 250 (or local currency equivalent), save where a higher amount is required by mandatory Applicable Law.

Kayana does not warrant that the Platform will be available continuously, error-free or free from interruptions, and shall not be liable for loss arising from downtime, maintenance, or third-party service disruptions.

Nothing in this document excludes or limits Kayana’s liability for death or personal injury caused by Kayana’s negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under Applicable Law, including any non-waivable product liability for food safety and any mandatory consumer protections identified in Clause 20.

Each party shall take all reasonable steps to mitigate any loss or damage it suffers.

14. Representations and Warranties

Each Restaurant represents and warrants on a continuing basis that it is duly incorporated with full authority to enter into this document; all information provided, including Menu Item descriptions, pricing and Allergen Information, is accurate and not misleading; it holds and will maintain all required food business registrations and licences; it has implemented a lawful, compliant and fair refund and cancellation policy consistent with Clause 7; and it is not subject to insolvency, sanctions, or debarment.

Each Customer represents that they have full legal capacity to place Orders and make payment (or are supervised by a parent or guardian), that all information they provide is accurate, and that they will not use the Platform for any fraudulent or unlawful purpose.

Kayana warrants that it will use commercially reasonable endeavours to provide the Platform. All other warranties, express or implied, are excluded to the fullest extent permitted by Applicable Law.

Breach of any representation or warranty entitles Kayana to immediately suspend or terminate the relevant account, withhold Restaurant Funds, and pursue any claim for loss or damage suffered.

15. Indemnification

Each Restaurant shall fully indemnify, defend and hold harmless Kayana, the Kayana Group, and their respective directors, officers and employees from all claims, losses, damages and costs (including reasonable legal fees) arising from or in connection with: any breach of this document; the preparation, quality, safety, labelling, or sale of any Menu Item, including any illness, injury, or allergic reaction; any claim by a Customer arising from an Order; Chargebacks or refund demands relating to the Restaurant’s Transactions; failure to comply with Applicable Laws including food safety law; or infringement of third-party intellectual property rights.

Each Customer shall indemnify Kayana against claims arising from the Customer’s breach of this document, misuse of the Platform, or provision of inaccurate information (including age-verification or delivery information).

Kayana shall promptly notify the indemnifying party of any indemnifiable claim, give that party a reasonable opportunity to defend it, and provide reasonable cooperation, but may assume sole control of the defence at the indemnifying party’s cost where reasonably necessary to protect its interests.

16. Intellectual Property

All intellectual property rights in the Platform, including software, design, trademarks, and documentation, remain exclusively owned by the relevant member(s) of the Kayana Group. This document grants Restaurants and Customers a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for the purposes described herein.

Each Restaurant grants Kayana a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and distribute Menu Item content submitted by the Restaurant solely to operate the Platform, and warrants that it holds all necessary rights in such content.

Where a Customer submits a review, rating, photograph, or other content (“Customer Content”), the Customer grants Kayana a non-exclusive, worldwide, royalty-free, sub-licensable licence to use it on the Platform and in Kayana’s marketing, and warrants it is accurate and not defamatory or unlawful. Kayana may moderate, edit, refuse to publish, or remove Customer Content at its discretion.

Restaurants and Customers must not reverse engineer, decompile, disassemble, copy, or create derivative works of the Platform.

Kayana shall defend a Restaurant against any third-party claim that the Restaurant’s authorised use of the Platform infringes that third party’s intellectual property rights, and indemnify the Restaurant against damages finally awarded, provided the Restaurant promptly notifies Kayana and gives Kayana sole control of the defence. This states Kayana’s entire liability, and the Restaurant’s sole remedy, for any such claim, subject to Clause 13.

17. Suspension and Termination

A Restaurant may terminate this document by giving thirty (30) days’ written notice to Kayana, provided there are no outstanding obligations, pending Orders, Chargebacks, disputes or amounts owed. A Customer may close their account at any time through the Platform or by contacting Kayana.

Kayana may, at its sole discretion and without liability, immediately suspend or terminate a Restaurant’s or Customer’s account where: the party breaches this document and fails to remedy within seven (7) days of written notice (where capable of remedy); the breach is not capable of remedy; the party is subject to insolvency proceedings; Kayana suspects fraudulent, deceptive, unsafe, or criminal activity; food safety or hygiene compliance is called into question; continuation would expose Kayana to regulatory, legal or reputational risk; or as required by a regulator, court, or payment scheme.

Upon termination, all licences granted immediately cease; any Order already accepted but not yet fulfilled must still be fulfilled or refunded in full; all outstanding Service Fees become immediately due and payable; and provisions that by their nature should survive termination shall do so, including Clauses 7, 8, 9, 13, 14, 15, 16, 18, 19, 21, 22, and Part B (Privacy Policy).

18. Dispute Resolution

This document and any dispute arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales, with courts in London having exclusive jurisdiction, subject to Clause 18.5 and the jurisdiction-specific carve-outs in Clause 20.

Before initiating formal legal proceedings (other than injunctive or urgent relief), a disputing Restaurant and Kayana must give written notice, allow fourteen (14) days for good-faith negotiation, and, if unresolved, either party may refer the dispute to mediation administered by the Centre for Effective Dispute Resolution (CEDR) in London, with costs shared equally, before proceeding to litigation.

For disputes with a Restaurant involving a claim exceeding GBP 25,000 (or local currency equivalent), either party may elect binding arbitration under the rules of the London Court of International Arbitration (LCIA), conducted in London, in English, before a sole arbitrator, with the award final and binding.

All Restaurants and Customers, regardless of country, irrevocably consent to the exclusive jurisdiction of the courts of England and Wales, except where a mandatory provision of local Applicable Law confers non-waivable jurisdiction on local courts or regulators, or prohibits the exclusion of local dispute-resolution rights — in which case that mandatory local right prevails to the extent of the conflict. Nothing in this Clause prevents any party from seeking urgent injunctive or interlocutory relief from a court of competent jurisdiction.

Any claim must be brought within twelve (12) months of the date the claiming party knew or ought reasonably to have known of the matter giving rise to the claim, except to the extent a longer mandatory limitation period applies under local Applicable Law.

19. Force Majeure

A “Force Majeure Event” means any event beyond a party’s reasonable control, including acts of God, natural disasters, epidemics or pandemics, governmental actions, war, terrorism, civil unrest, strikes, power or communications failure, cyberattack, or extreme weather preventing delivery.

Kayana shall not be in breach of this document and shall have no liability for any failure or delay caused by a Force Majeure Event, provided Kayana notifies affected parties as soon as reasonably practicable and uses commercially reasonable endeavours to minimise the impact.

A Force Majeure Event does not relieve a Restaurant of its financial obligations to Kayana, or a Customer of their obligation to pay for Orders already fulfilled, save as expressly agreed by Kayana on a case-by-case basis. If a Force Majeure Event affecting Kayana continues for more than sixty (60) days, Kayana may terminate this document upon written notice without liability, subject to disbursement of Restaurant Funds after deduction of all amounts owed.

20. Provisions Applicable to Multiple Jurisdictions

This document is intended to be enforceable in all jurisdictions in which the Kayana Group operates. Where a provision is unenforceable under the laws of a specific jurisdiction, it shall be modified to the minimum extent necessary to make it enforceable. The exclusive jurisdiction clause in Clause 18.2 shall not be interpreted to waive mandatory consumer, food safety, or other protections under the laws of any jurisdiction where such cannot lawfully be waived.

• United Kingdom — contract with Kayana World Limited under English law; rights under the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the Food Safety Act 1990, and the Food Information Regulations 2014 are not excluded.
• European Union (Spain and the Netherlands) — contract with Kayana For Business Ireland; mandatory rights under EU food law, the Food Information to Consumers Regulation, GDPR, and the Consumer Rights Directive, including the right to bring proceedings in your own Member State, are not waived.
• United States — governed by English law with disputes resolved in London per Clause 18; US Restaurants remain responsible for FDA Food Code, state/local health department, and marketplace facilitator tax compliance.
• Canada — contract with Kayana Canada Inc; Restaurants and Customers are responsible for the Safe Food for Canadians Act, provincial licensing, and GST/HST obligations, subject to non-waivable provincial consumer protections.
• Australia — contract with Kayana For Business Australia Pty Ltd; guarantees under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified are preserved.

21. Confidentiality

Each party agrees to keep confidential all non-public information received from another party in connection with this document, and not to disclose it to any third party without prior written consent, except as required by Applicable Law, to professional advisers, to other Kayana Group members as permitted under Clause 2.3, or where information becomes publicly available other than through breach. This obligation survives termination for three (3) years.

22. Anti-Money Laundering, Sanctions and Anti-Bribery Compliance

Restaurants shall comply with all applicable anti-money laundering and counter-terrorist financing laws in each jurisdiction in which they operate, including the UK’s Proceeds of Crime Act 2002, the US Bank Secrecy Act and USA PATRIOT Act, Canada’s Proceeds of Crime (Money Laundering) and Terrorist Financing Act, EU anti-money laundering directives, and Australia’s Anti-Money Laundering and Counter-Terrorism Financing Act 2006.

Restaurants and Customers warrant that they are not, and shall not become, a person or entity designated on any applicable sanctions list, including those maintained by HM Treasury, US OFAC, the EU, the UN Security Council, or Australia’s DFAT. Kayana may immediately suspend or terminate any account where required to comply with an applicable sanctions regime.

Each party warrants that it will comply with all applicable anti-bribery and anti-corruption laws, including the UK Bribery Act 2010 and the US Foreign Corrupt Practices Act 1977, and shall not engage in any corrupt practices in connection with the performance of this document.

23. General Provisions

This document, together with any applicable fee schedules and supplementary policies incorporated by reference, constitutes the entire agreement between a Restaurant or Customer and its Contracting Entity, and supersedes all prior agreements on the same subject matter.

Kayana reserves the right to amend this document at any time. Material changes will be notified by email or notice on the Platform with at least thirty (30) days’ advance notice. Continued use of the Platform following such notice constitutes acceptance. Where a Restaurant objects to an amendment, it must notify Kayana in writing and may terminate this document within the notice period.

No failure or delay by Kayana to exercise any right shall constitute a waiver. If any provision is held invalid, illegal or unenforceable, it shall be modified to the minimum extent necessary, and the remaining provisions continue in full force. A Restaurant or Customer may not assign or transfer its rights under this document without Kayana’s prior written consent; Kayana may freely assign this document to any successor entity or acquirer.

All notices must be in writing and delivered by email. This document does not confer any rights on any third party, except that where the Platform is downloaded through Apple’s App Store or Google Play, this document is an agreement between the Restaurant or Customer and Kayana only, and the applicable app store provider is a third-party beneficiary entitled to enforce it as such.

This document is drawn up in English; where translated for convenience, the English version prevails in the event of any inconsistency, except where mandatorily required otherwise under Applicable Law. Restaurants and Customers consent to receiving communications electronically, and agree that electronic acceptance (including by ticking a box, clicking “I agree,” or continuing to use the Platform after notice of a change) constitutes valid and binding acceptance.

24. Contact Us

For any queries relating to this document or the Platform, please contact any of the following Kayana Group entities. All entities share a single contact email for queries under this document: info@kayanaforbusiness.com — www.kayanaforbusiness.com

• United Kingdom (Global) — Kayana World Limited (Company No. 12782000), Arch 58, Ingate Place, London, SW8 3AG, United Kingdom
• United States — Kayana For Business USA Inc (No. 2025-001835267), 30 North Gould Street, Ste R, Sheridan, Wyoming, 82801, United States
• Canada — Kayana Canada Inc (No. 1001438570), 75 Bayly St W, Unit 15, Ajax, Ontario, L1S 7K7, Canada
• European Union (incl. Spain and the Netherlands) — Kayana For Business Ireland (No. 737092), 3D North Point House, North Point Business Park, New Mallow Road, Cork, T23 AT2P, Ireland
• Australia — Kayana For Business Australia Pty Ltd (No. 693 838 014), 368 Sussex Street, 526, Sydney, New South Wales, 2000, Australia